Job Description

MaidPro Richmond has an urgent need for a full-time, salaried Operations Manager to lead the day-to-day operations of our mighty little local residential and small office cleaning company. We have some of the best online reviews in all of RVA and we want someone who can help us maintain that by delighting customers and compassionately leading our wonderful team of PROs. You'll do it all: daily operations, sales, people management, scheduling, inventory management, etc. You'll work in partnership with our remote Customer Service Manager and our two local owners to help grow the business and maintain our exceptional reputation.

Benefits include a $200 sign-up bonus after two months of employment and monthly business growth incentives, free mobile phone plans with T-Mobile after 6 months, Teladoc health benefit after your first week, gas reimbursement, compassionate leadership, and flexible hours. After a year with us, you'll also be eligible for other benefits, including sick leave and vacation time off.

Apply on our website: https://jobs.maidpro.com/operations-manager/job/15997536

Important: we're looking for people who thrive in a fast-paced, ever-changing environment. Our business survived COVID and we are poised for explosive growth. The rock star in this position will help our mighty company soar to the next level and grow her or his career.

Experience

  • Office management, restaurant management, or other heavily customer-facing operational role required
  • Multiple years of customer service experience in restaurants, retail, residential services, or other area
  • Brownie points for professional cleaning experience or management experience in a professional cleaning environment
  • Sales and marketing experience or desire to learn
  • Be a changemaker! Every day has new challenges in our fast-paced office. You'll rarely have a day without a curveball and you'll like it.

Job Responsibilities

Personnel:

  • Direct responsibility to grow and lead all of our office staff and in-home professionals (PROs)
  • In tandem with CSM, maintain a healthy employee pipeline, including posting jobs, inviting prospects, and interviews
  • Oversee training program and manage employee performance
  • Responsible for all people management responsibilities, from Day 1 onboarding through termination
  • Lead monthly staff meetings
  • Communicate throughout the day via email, phone, and text with employees and customers
  • Provide field support to staff during the day as needed
  • Maintaining employee files (W-4’s. I-9’s, background checking, etc)
  • Setup and process payroll
  • Maintain incentive and bonus programs

Operations:

  • Arrive early, between 7:30 and 7:45am, to prepare to dispatch our staff for the day
  • Manage job closures, payments, and documents
  • Maintain security with keys
  • Ensure consistent quality management program results in great Customer Satisfaction
  • Manage daily laundry and equipment maintenance
  • Make sure office is clean, orderly, and presentable at all times
  • Maintain adequate supply inventory at all times

Sales and Customer Service:

  • Support Customer Service Manager in all customer service matters, including new customer onboarding, service followups, and crisis management.
  • Earn extra income and grow the business by proactively closing new sales

Must have reliable transportation to and from client homes, although the work will primarily be in the office. We provide gas reimbursement when you travel to our clients' homes. If push comes to shove, everyone in our office is capable of rolling up their sleeves and cleaning for our customers. 

 

NOTE: We are actively recruiting for this position and will hold interviews quickly. We would be happy to arrange for video meetings initially if you are concerned about meeting in person due to COVID-19. We’re happy to report that, after over a year of the pandemic, our social distancing, masking, and disinfection protocols have resulted in zero known cases of COVID-19. 

Apply on our website: https://jobs.maidpro.com/operations-manager/job/15997536

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Flexible weekday hours, no regular nights or weekends! Great for working parents and restaurant refugees looking for a more consistent schedule.

A great company culture where everyone is valued and treated with respect!

Please submit your application online and we'll reach out as soon as possible to schedule an interview.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Skills / Requirements

Job Requirements

  • Excellent customer service skills, both in-person and on the phone
  • You should feel perfectly comfortable navigating your way around a PC and have the ability to quickly learn new software
  • Good interpersonal skills and able to relate to a variety of people in a responsible & cooperative manner
  • Be able to work independently as well as in a team environment
  • Must be able to work under pressure and handle frequent interruptions
  • Capable of neat, thorough, accurate work with superior organizational skills
  • Stellar attendance record at all previous jobs; this is an absolute must!
Important Criteria 
  • Hard-working and reliable
  • Likes making customers happy
  • Available Monday through Friday 7:30am-4:30pm
  • Must be able to lift up to 35 lbs as needed
  • Must love pets (our customers often have them)
  • Must be legally authorized to work in the United States
  • Must be willing to submit to a Criminal Background Check
  • Must be reliable

Important Notes

A great company culture where everyone is valued and treated with respect!

Please submit your application online and we'll reach out as soon as possible to schedule an interview.