Job Description

Office Manager - bilingual (English/Spanish).  The Office Manager  is responsible for the overall management of his/her location.  The Office Manager oversees every aspect of the store's operation.  The Office Manager leads the overall store operation including responsibility for sales, operations, customer service, retention, recruiting, training,  inventory.  

Skills / Requirements

Position Title:    Personnel / Operations Manager Bilingual (English/Spanish)

Qualifications

  • Must be able to speak and write fluently in English/Spanish
  • Excellent Computer skills (Word, Excel, Outlook)
  • Good interpersonal skills and able to relate to a variety of people in a responsible and cooperative manner
  • Ability to lead a team of office staff
  • Must be able to work under pressure and handle interruptions
  • Capable of neat, thorough, accurate work with good organizational skills

Responsibilities:

  • Assist General Manager with daily management of all Office staff and Service Providers
  • Employee Recruitment / Interviewing / Final Interviewing decision
  • Assist with managing and maintaining a healthy employee pipeline
  • Manage office training of employees via MaidPro University and cleaning videos
  • Manage field training of new employees – conducted by designated field SP Trainer
  • Manage communication between staff and office during the day
  • Provide field support to staff during the day, as needed (does not include cleaning)
  • Handling customer issues
  • Maintain employee files (W-4’s. I-9’s, background checking, etc)
  • Customer Feedback Management
  • On-going Personnel Management Issues: Attendance / Performance / Disciplinary Actions

Operations:

  • Assist with all aspects of customer service
  • Oversee all activities of Office staff, and ensure all daily tasks are accomplished
  • Perform in-field quality assurance checks
  • Achieve proficiency in Sales Estimating and Job Scheduling
  • Prepare daily job tickets/dispatch for the day
  • Conduct daily personnel team dispatching
  • Adjust daily cleaning schedule when client/employee circumstances dictate
  • Prepare work binders the day before
  • Perform daily calls to all clients: previous day cleaning / next day reminder calls
  • Claim form handling (i.e. setting up appraisals, estimates and reimbursements)
  • Refill all employee supply buckets on a daily basis (unless handled by hybrid employee)
  • Check vacuums daily, replacing vacuum bags as needed (unless handled by hybrid employee)

Supplies:     

  • Assist owner with supply order recommendation (equipment and cleaning supplies)
  • Assigning supplies to staff
  • Assure that all equipment is neat, clean, and operational. Replace as needed.

 Accountability:

-  To ensure that the goals and the policies of MaidPro are promoted and adhered to.

- Responsible for Management of 5 Office Staff, and 30+ field employees 

-  Reports directly to the owner

Important Notes

  • Vision, Dental, and Life Insurance
  • Paid Vacation 
  • Paid Holidays
  • Monthly Bonus Program
  • Preventive care Health Benefits