Job Description

POSITION SUMMARY

The Marketing Account Manager plays an integral role in the Marketing Department, serving as the main contact for franchise owners seeking marketing support. He/she coaches franchisees on marketing best practices and assists with the planning and implementation of their local marketing plans. This is a high support role where you would be consulting franchise owners on a daily basis with optimizing their marketing plan, solving marketing problems and guiding franchisees on implementing our marketing model. 

KEY ACCOUNTABILITIES

  • Serve as a marketing point person for established franchise owners
  • Train new franchise owners on marketing strategy, branding guidelines and building their local marketing plan
  • Conduct regular check-in calls to ensure plan follow-through
  • Instruct franchisees how to track and measure marketing performance
  • Review marketing performance data with franchisees to verify data accuracy and identify opportunities for improving ROI
  • Host workshops to the franchise community to provide coaching on various marketing topics
  • Respond to franchisees’ marketing-related questions and offer relevant marketing resources
  • Work cross-functionally with the Marketing and Coaching Teams to ensure franchisee success

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor's degree in Marketing or relevant field
  • At least 5 years of marketing or other relevant business experience
  • Experience in a support and / or consulting role
  • High proficiency in Microsoft Office suite, especially Excel
  • Experience/ proficiency with Salesforce is a plus 
  • Well versed in Google Workspace (Gmail, Gchat, Google Drive, etc.) is a preferred
  • Effective listening, strong verbal/phone and written communications skills 
  • High comfort level coaching and advising small business owners
  • Ability to communicate confidently as an expert in your field
  • Easily builds trust and rapport with a natural tendency to provide a high degree of personal support
  • Strong organizational and time management skills; able to handle many accounts at once 

Application Instructions

Please apply online.

Apply Online