Job Description

The Human Resource Generalist/ Office Manager is responsible for managing and administering a variety of Human Resources and Office Management functions under the direction of the Chief People Officer.  The Human Resources functions include employee relations, employee recruitment interview and selection process, providing benefit information, conducting new hire Human Resources orientation, data entry/maintenance of information in the Human Resources Information systems, and responding to inquiries from payroll regarding payroll processing.  This position will also be responsible for managing the Company’s non-profit program, MaidPro Cares.  The Office Management functions include managing a 14,000+ square foot office space from working directly with building management and outside vendors to the procurement of all office supplies.  The position provides daily guidance and assistance to all employees in the Home Office to promote a positive culture, a productive employee effectiveness and successful business operations. 


Key Responsibilities - Human Resources 

  • Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings
  • Conducts or acquires background checks and employee eligibility verifications
  • Implements new hire orientation and employee recognition programs
  • Handles employment-related inquiries from applicants, employees, and managers, referring complex and/or sensitive matters to the appropriate staff
  • Attends and participates in employee disciplinary meetings, terminations, and investigations
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
  • Manages the MaidPro Cares program, including fundraising, budgeting, and community outreach that aligns with MaidPro’s mission and goals
  • Performs other duties as assigned


Key Responsibilities - Office Management

  • Daily walk-throughs of the office; ensuring kitchens and bathrooms are stocked with supplies
  • Ensures new and existing team members have the appropriate materials and tools (computer, telephone, office procedures, office supplies, etc.) to perform their roles
  • Procures all supplies for the office including food, supplies, computers, and marketing collateral
  • Handles all office furniture needs (ordering, assembly, etc.)
  • Fosters company culture by creating and planning office-wide events and activities, including monthly company meetings and the annual summer and holiday parties
  • Coordinate with the Franchise Sales team to order and prepare breakfast for tour days (approx 2 - 4 times per month)
  • Plans and executes quarterly lunches and excursions for the CEO and staff
  • Participate as a member of the “Wellness Team” to maintain, develop and implement creative wellness initiatives for home office staff
  • Performs other duties as assigned

Requirements and Qualifications:

  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Thorough knowledge of employment-related laws and regulations
  • Proficient with Microsoft Office Suite or related software
  • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems

Education and Experience:

  • Bachelor’s degree in Human Resources, Business Administration, or related field required
  • At least one to three years of Human Resources experience preferred
  • SHRM certification is a plus

About Us

MaidPro is a Boston-based franchisor of residential cleaning services with over 370 offices throughout the United States and Canada. The company, which began franchising in 1997, takes pride in its strong owner community, kick-ass proprietary technology, and creative marketing. The Boston Business Journal has ranked MaidPro one of Boston’s Best Places to Work every year for over a decade.

Our Culture

We hire people who are natural learners, passionate about their careers and love to see the results of their work help businesses grow! We provide a fun place to work where people are nice, individuality is respected, learning is continuous, and your cutting edge ideas are welcomed.  We have an on-site wellness program which includes group and personal fitness training, yoga, nutrition and meditation.

Our Location

The ultimate Boston work location! We are located right next to the Boston Garden, steps away from the North Station Commuter Rail, orange and green line, Route 93 and Storrow Drive.

Our competitive employee-focused benefits:

  • Medical, Dental, Vision and other ancillary benefits offered on your first day of employment
  • Work environment following all State guidelines regarding Covid-19 safety
  • Flexible schedules
  • Career advancement and career paths
  • On-site gym with a personal trainer; yoga classes and meditation, too!
  • Cleaning benefit
  • Employee discount programs
  • Collaborative, fun company environment and culture