Job Description

We are looking for reliable, hard-working, friendly, and professional people to work for the best small company in the Allen/McKinney area.

MaidPro, a residential cleaning company located in the Allen/McKinney area is seeking a Office/Operations Manager (Employee Management, Customer Scheduling and Customer Service), with GREAT attitude and eye for detail

Candidate must be able to work in a fast paced, exciting environment able to manage employees and provide warm customer service to our long term clients as well as upbeat and persuasive sales to our new clients over the phone, email and social media. This position reports directly the Owner of the company

Responsibilities:

  • Be responsible for managing the employees and Job Schedules
  • Be responsible to select, hire, train and evaluate employees
  • Maintain a warm atmosphere to promote employee retention
  • Assist owner with all aspects of customer service
  • Answer customer service and sales inquire phone calls
  • Respond to customer service and sales email and social media inquires
  • Assist owner with creating Sales Estimates
  • Collect and track customer satisfaction feedback via in person, phone, email and social media

Skills / Requirements

  • Must have proven experience managing people (hire, train, evaluate)
  • Must have strong Customer Service skills and love to make customers happy!
  • Must be available to work 8:00am - 4:30 pm Monday - Friday
  • Must have computer skills (word, excel, web), social media skills are a plus
  • Highly organized and detailed oriented
  • Reliable and with a high work ethic
  • Sales experience is a big plus
  • Office experience is a big plus

Important Notes

  • Must be legally authorized to work in the United States
  • Must be willing to submit to a Criminal Background Check