Job: Marketing Account Manager

This posting has expired and is no longer available.

Job Description

MaidPro is a Boston-based franchisor of housecleaning services with over 200 offices throughout the United States and Canada. The company, which began franchising in 1997, takes pride in its strong owner community, technology and creative marketing. We were named as one of the “Top 10 Franchises to Buy in 2016” by Forbes Magazine and have been awarded numerous Best Places to Work recognitions both nationally by Entrepreneur Magazine, as well as locally by the Boston Globe and Boston Business Journal for several years running.

Our Culture

We hire people who are natural learners, passionate about their careers and love to see the results of their work help businesses grow! We provide a fun place to work where people are nice, learning is continuous and your cutting edge ideas are welcomed.

Our Location

Our headquarters is located in Boston, right next to the North End, steps away from the North Station Commuter Rail and orange and green line stops.

Our Opportunity

The Marketing Account Manager plays an integral role in the Marketing Department, serving as the main contact for franchise owners seeking marketing support. He/she coaches franchisees on marketing best practices and assists with the planning and implementation of their local marketing plans. This is a high support role where you would be consulting franchise owners on a daily basis with optimizing their marketing plan, solving marketing problems and following MaidPro’s marketing best practices.

Key Accountabilities:

  • Serve as a marketing point person for new franchisees before, during, and after their office opening
  • Train new franchise owners on MaidPro’s marketing strategy, branding guidelines and building their local marketing plan
  • Conduct regular check-in calls to ensure plan follow-through
  • Instruct franchisees how to use marketing tools in MaidPro’s Cloud-based software
  • Review marketing performance data with franchisees to verify data accuracy and identify opportunities for improving ROI
  • Host workshops to the franchise community to provide coaching on various marketing topics
  • Respond to franchisees’ marketing-related questions and offer relevant marketing resources
  • Work cross-functionally with the Marketing and Coaching Teams to ensure franchisee success

Knowledge, Skills, and Abilities:

  • Bachelor's degree in Marketing or relevant field
  • At least 5 years of marketing or other relevant business experience
  • Experience in a support and / or consulting role
  • High proficiency in Microsoft Office suite, especially Excel
  • Effective listening, strong verbal/phone and written communications skills
  • High comfort level coaching and advising small business owners
  • Ability to communicate confidently as an expert in your field
  • Easily builds trust and rapport with a natural tendency to provide a high degree of personal support
  • Strong organizational and time management skills; able to handle many accounts at once


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