Job: Customer Service and Operations Manager

This posting has expired and is no longer available.

Job Description

Do you want to work in a fun, friendly, and professional family-owned business with room for long-term, stable growth? Call 781-643-1063 between the hours of 9 AM – 4 PM to schedule an interview!

MaidPro Arlington, a residential cleaning company located in the heart of Arlington Center is seeking a reliable, professional Operations Manager with a positive attitude, an ability to learn quickly, and attention to detail. Candidates must be able to work in a fast-paced, team-oriented environment. Our ideal Operations Manager will wear multiple hats, including, but not limited to managing the schedule and dispatch of employees, providing exceptional customer service, and assisting with office administration. This position will report directly to the Owner of the company. Call 781-643-1063 between the hours of 9 AM – 4 PM to schedule an interview!

Requirements: Must have strong customer service skills through written communication and over the phone. Must have computer skills (Word, Excel, Email), and must be EXTREMELY detail oriented. Bilingual in English and Spanish is a plus.

Responsibilities: Deliver quality customer service by understanding customer's needs and working to exceed these whenever possible. Act as point of contact for daily customer needs. Demonstrate a positive, enthusiastic, and flexible attitude towards customers and team members. Process Customer Work Orders electronically, create Job Schedules and manage the daily schedule. Prepare work binders and daily job tickets for the next day

Conduct daily dispatch of cleaners in the morning and assist with daily management of all cleaners. Perform interviews of potential cleaners; help manage office training of new cleaners. Manage communication between cleaners and office during the day.

Benefits: Salary, Health insurance, No nights, No weekends, No major holidays, Small Office, family owned, and operated, Holidays paid, Vacation Benefits, Monthly bonuses - Call 781-643-1063 between the hours of 9 AM – 5 PM to schedule an interview.

 

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